With New Vision Sales training or operating your BDC, you will “Own the Phone”©; period. The NVS BDC success is built on a foundation of “Skills Not Scripts”©. NVS offers complete BDC set up or renovation as well as BDC Outsourcing. Recruiting, training, internet sales integration, email and phone call follow-up are just the basics.

In addition to conducting monthly visits, we have random mystery shop and coaching calls (as well as internet inquiries) with reporting of assessments of performance and suggestions for changes. NVS BDCs provide more appointments that show and sell or, at the very least, show and tell to report all missed opportunities to the appropriate department heads. NVS BDC Outsourcing ranges from complete monthly service to individual marketing campaign service.

NVS LCC:

Lead Call Center service includes:

• outbound appointment setting and confirmations with customer follow up
• inbound return calls and appointment reschedules
• persuasive voicemail for call backs

We will set, confirm and monitor appointments, follow notes or instructions on CRM/Email, etc.r preferred future contact.  NVS maintains a consistent follow up at our clients’ discretion (We have a tested and proven system if preferred) and continues to work the customer for any necessary conditions or reappoints until such time as directed to not reappoint. NVS will call, confirm and recall daily, if preferred, until the lead is sold or DNR.

NVS BDC:

The NVS Virtual BDC is a Complete BDC Outsourcing service run as if NVS were in your building. Our elite team is devoted for a one flat, measurable rate to be your BDC! Complete BDC Service is very extensive. Sales, service, body shop, and F&I all included! The complete BDC workload includes:

• internet leads
• fielding and appointing incoming calls
• maximum call power follow up and lead calling
• desk log and database mining for both sales and service

There is zero up-charge for calling any lead or taking incoming direct mail calls, including re-appointing until DNR (Do Not Reappoint) is indicated. we were in the same building!

The ROI is significant and a dealer cannot produce the same results, hire people that never have overtime or sick days and are committed to just one thing, appointments. THERE IS NO LIMIT TO LEADS, CALLS OR FOLLOW UP WITH THIS SERVICE. NVS works in your system remotely, has formal roll out meetings, consistent contact with management, speaks intelligently on behalf of the dealer and does not “cherry pick”. NVS drives traffic and is truly virtual by having the ability to make live transfers to any store.